Durham One Call is your hub for information about City programs and services as well as the way to submit non-emergency issues. Please dial 911 to report all emergency situations.
One Call staff will review your request in the order it was received and route it to the appropriate City staff. You can receive email updates and check the status of your request with the account you created when you submitted your request. Response times vary by request, department servicing request, and volume of requests received, so please be patient as we work to resolve your request.
If you are leasing the property for which you are requesting water service, you will be asked to upload a signed copy of your lease. If you have just purchased the home we may need a copy of your closing statement.
Many changes or requests can be made by submitting an online request form or contacting Durham One Call at 919-560-1200. Please note that the majority of account information and/or changes can only be made by the verified account holder or their authorized designee.
We don’t want anyone to go without water due to financial difficulties. We can work with you to develop a monthly payment plan or provide a list of community resources that may offer financial support. Please select one of the options below.
Once your hydrant application has been processed you will receive an email including your account number along with your payment options. Your deposit will be available for payment online or over the phone within 2-3 business days.
Visit the Find My Collection Day webpage to view the garbage and recycling schedule for your address. On the same page, you can also sign up to receive reminders, print a calendar, and search to find out which items are recyclable.
Before contacting the City about missed trash collection, please verify on the Find My Collection Day webpage that it is your scheduled trash pickup day. If your trash was indeed scheduled to be picked up, please contact Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200 to report missed trash collection.
Please note that trucks may be running late due to mechanical or weather-related issues, so please give us a reasonable window of time before contacting us to report missed trash collection.
You can request a replacement garbage or recycling cart by contacting Durham One Call via our online request form, download our app for Android or iPhone, or call 919-560-1200.Please allow the City 7-10 business days to deliver replacement cart.
Service request:
Click or call 919-560-1200